Shipping policy
Delivery Details
Where Does US-Mattress.com Deliver?
We deliver anywhere in the continental 48 states that is road accessible, with the exception of New York. While we do not deliver internationally at this time, we can deliver to your US-based freight forwarder if you have those arrangements in place. Army Post Office (APO), Fleet Post Office (FPO), and Post Office Box addresses are not accepted..
For more information on delivery or to select one of our special delivery options, please call 1-800-455-1052 with any questions or to place your order.
Your Mattress Delivery Options
In-Home Setup & Delivery | |
Service Level | Delivery is super easy with In-Home White Glove delivery service. The delivery team will bring in and place your new mattress into your bedroom, unpack it and take away the packaging for you. (Delivery is up to 2 flights of stairs. Additional arrangements are subject to charge by the delivery carrier.) |
Scheduling Delivery | You will be called to arrange the delivery when your mattress has arrived at the local delivery carrier. Someone must be home to accept delivery. |
Timing & Delivery | We deliver anywhere in the continental 48 states that is road accessible, with the exception of California, Connecticut, or Rhode Island or New York. Check your zip code when selecting your delivery option for an estimated delivery date. |
Additional Services | Mattress removal is available for an additional fee when you select your delivery option online. For your added convenience, these other options are available for a nominal fee by phone only at 1-800-455-1052: • Evening delivery • Weekend or holiday delivery |
Front Door Delivery | |
Timing & Delivery | We ship anywhere in the continental 48 states that is road accessible, with the exception of New York. Check your zip code when selecting your delivery option for an estimated delivery date. |
Service Level | Your mattress will be delivered to your front door. (For apartments, delivery is to the front door of the building.) |
Furniture & Bedding | Furniture ordered at the same time will ship separately. If you would like us to wait until all the items on your order are ready to ship, please call us at time of order and we can arrange one delivery. Bedding ships separately via UPS. |
Additional Services | For your added convenience, these other options are available for a nominal fee by phone only at 1-800-455-1052: • Evening delivery • Weekend or holiday delivery |
Your Bedding Delivery Options
Standard Delivery | |
Details | Free shipping on all pillows, sheets and bedding! |
Timing & Delivery | Some products ship directly to you from our manufacturers via Fed Ex or UPS ground, so you should expect delivery in about 5 to 10 business days. Please check individual product pages for specific shipping times. |
Custom Merchandise | Some custom made-to-order bedding will arrive in about 4 to 6 weeks, depending on the manufacturer. Please check individual product pages for specific shipping times. |
Get it Fast | |
Details | Free on all Specially Marked Bedding. |
Delivery | Your bedding order will be sent to you via Fed Ex or UPS ground. |
Timing | Items marked "Get it Fast" are stocked in our warehouse and ship within 24 hours of placing your order. You will receive delivery in 3 to 7 business days. |